FAQ and Help

Please try again after a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us about the problem.

    1. Choose a category from the top navigation menu or search to explore a specific style or trend.

    2. Select your preferred item  and click “Add to cart”. Once you've added all items, it's time to checkout under ‘View Cart’ then ‘Proceed with Checkout’.

    3. Sign in to your account or, if you've not yet created one, proceed with entering your email address or and all required shipping information.

    4. Select your payment method and that's it.

    5. You will receive an Order Confirmation and your order will be prepared and shipped to you.

    6. You will receive an update once the order is shipped along with a tracking number that will update you about every step until it is delivered to your location.

You will also receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please chat us and we'll be happy to sort this out.

Unfortunately, once your order is placed we can no longer add items to your order.

Chat us or give us a call right away so we can correct your address before your order ships.

We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!

Yes, you might be able to cancel your order before it’s processed. For cancelations please email support@okaidi.sa or reach out to our Customer service in the Live Chat.  

If we have already processed your order, you need to contact us and return the product. Please visit your account at our page and choose the return section. Initiate a return by selecting the order and items that you want to return. We will contact you regarding the further steps via email.

For more information read our Return Policy.

All the products which are shown on our site are available. The Order lead time depends on the products and quantities.

Please keep in mind that the refund depends on the applied payment method. Your refund will be processed once your package has been received in our distribution center.

Refund Process for Payment on Delivery (COD):

You will be refunded the amount with a voucher (discount code) applicable on the website of the returned product's value after ensuring its safety.

Refund Process for Creditcard and Mada Payment:

The amount will be refunded to the card with which the payment was made. Usually, it takes around 7 to 14 working days (depends on the type of card and the bank) of our receipt of the product to our warehouse and ensuring its safety.